![]() ![]() Rebooting the computer gave the same problem: black screen with white cursor, nothing else. Using Linux I found that file and renamed it, hoping that if the computer couldn't find it, it would just skip over it. "Unable to load C:\Program Files\Alwil Software\Avast5\ng\vbox\vboxaswdrv.sys" Restarting the computer with Linux I was able to read the boot log file. I rebooted the computer to the Troubleshooting menu and selected "Enable boot logging", which makes a text file in the Windows folder showing the boot progress. I rebooted the computer normally, and it got to a black screen with a white cursor and froze. When I rebooted with the Repair disk and re-ran the automatic Repair it completed in a few minutes, reporting there were no errors. Checkdisk found hundreds of errors, which it fixed and reported no other problems. This time I ran chkdsk /f from the Command Prompt in the Repair section. The automatic Repair function started, but took forever to run and I finally gave up and rebooted. I booted the computer with her Windows install disk, and chose "Repair". I was able to boot the computer successfully using a Linux Live CD (Puppy Linux) and was able to read the Windows partition and see the files there. The only difference was that booting into Safe Mode gave a black screen with a larger white cursor arrow, indicating that the screen was at the lower resolution of Safe Mode. When she brought me the computer, I tried "Last Known Good Configuration" and all of the other options in the Troubleshooting menu, but each gave the same results. The only way to shutdown the computer was to hold in the power button. The computer would not continue to load Windows past this point and all attempts to CTRL+Alt+Del or other keyboard functions were ignored. She could move the arrow around the screen, but anything she tried to click on (either left or right click) produced no response. The computer would boot, then begin to load Windows, then go to an all-black screen with only a white cursor arrow. Booting into Safe Mode gave the same problem. She is fairly computer literate, so I had her boot into the Troubleshooting menu (the Safe Mode menu). She had to shut it off by holding in the power button. She opened her Outlook and was in the process of sending me an email to report her success when the computer crashed. She was able to repartition the drive, and successfully rebooted the computer into Vista. She installed it and I walked her through the changes she wanted to make. I recommended the free disk partitioner "Easeus Partition Magic" which I have used many times. Her hard drive was partitioned into C:, E: and F: and the C: partition (about 100 GB) was almost full, so she asked about taking some of the free space from E: and merging it with C: It runs Microsoft Vista and she had installed the paid version of Avast some time ago. The hard drive failed about a year ago and was replaced. Its a Dell E521 with 3 GB RAM and 512 hard drive. A friend brought me her computer which would no longer load into Windows. ![]()
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